Return Policy
General Return and Exchange Policy
If you are not fully satisfied with an item you have purchased you may return the item within 30 days of delivery for a full refund. The refund amount will only include purchase price, not shipping and handling charges. We will only except returned items if they are in new and unworn condition, unopened, and with all original product tags. All return shipping charges must be prepaid. Please return all items with the return form included with your packing list. If you cannot provide the return form please give us your name, phone number, address, and order number.
The only type of exchange we accept is an exchange of size. If you receive an item and you desire a different size then what you ordered you can send the item back for an exchange of size only. You must return the item within 30 days of delivery in new and unworn condition, unopened, and with all original product tags. Please fill out the return portion of your packing list and specify which size you would like. You will have to pay for shipping charges to return the item that is the incorrect size to us. You will also be charged for shipping costs for the new item to be sent back to you in the correct size.
If you receive an item and are not fully satisfied and would like a different item, follow the return procedure and we will refund your money for cost of the item. You can then return to our website and purchase a different item in a new transaction.
Items Missing from an Order
If you are missing an item from order you must contact us within 7 days of the delivery date. Please check the packing slip to insure the missing item is on the list of items shipped. Due to back orders some shipments may be split shipped in which you will be contacted. If an item was left out of your order as an error by Summit Hill Group we will send the item immediately and pay for ground shipping charges.
Damaged or Defective Items
If you believe you have received a defective or damaged item you must contact us within 7 days of the delivery date. You will need to provide us with the specific details regarding the defective or damaged items. If the item is found to be defective or damaged we will pay for ground shipping charges for you to return the item back to us. We will email you shipping information. You will need to return the item immediately to us.
Wrong Item Sent
If you receive an incorrect item from what you ordered you will need to contact us within 7 days of the delivery date. You will also need to return the item immediately. We will pay for ground shipping charges to ship the correct item to you. We will pay for ground shipping charges to ship correct item to you. We will also refund ground shipping charges for the return of the item.